Return & Refund Policy

Return & Refund Policy

At MitrSmile, we want you to have a smooth shopping experience. If you receive a damaged, defective or incorrect product, please contact us so that we can review the issue.

Eligible Returns

A return or replacement may be considered in cases such as:

  • Wrong product received

  • Product received in damaged condition

  • Product damaged during delivery

  • Product missing from the order

  • Other issues approved by MitrSmile

Products Not Eligible for Return

For hygiene and food-safety reasons, opened or used food products may not be eligible for return.

Perishable or consumable products may also have specific return restrictions.

Report an Issue

Please contact us within [24/48 hours] of receiving your order if there is an issue.

Please provide:

  • Order number

  • Product name

  • Clear photographs of the product

  • Photographs/videos of the package, if applicable

  • A brief description of the issue

Refunds

Once your request is reviewed and approved, the applicable refund will be processed according to the payment method and our policy.

Refund processing time may vary depending on the payment provider or bank.

Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement depends on product availability.

Order Cancellation

Cancellation requests should be made as soon as possible before the order is dispatched.

Once an order has been shipped, cancellation may not be possible.

Contact Us

For return or refund assistance:

Email: mitrsmile95@gmail.com

Please keep your order number ready when contacting us.

MitrSmile — Your satisfaction matters to us.